USA +1 626 587 6773
India +91 813 071 4744
Choose from four levels of support to meet your needs:
- eSupport — Designed as an "entry level" offering for endpoint solutions.
Subscribers to this service should take advantage of our online knowledge base, documentation, and discussion forums.
- Business — 8:30am-5:30pm, Monday through Friday, excluding holidays via Web, phone, and email
- Premier — 24 x 7 support via Web, phone, and email
- Mission Critical -- Unlimited Web, phone, and email support all day, every day, plus: - an assigned Support Account Manager - a designated Mission Critical Team - regular reporting and conference calls - managerial escalations that help resolve your technical issues quickly - 24/7 support, regardless of severity - an initial assessment of backup/restore procedures, network topology, and diagnostic tool installation assistance - production environment documentation- on-site support (three days a year) - an annual on-site visit